New User FAQ's
I am new to LocalBidBuy.com: Where do I start?
Everyone is invited to browse or Search through our auction/fixed price listings for items on LocalBidBuy.com. If you see something you would like to bid on you must first register. Don't worry! Registration is free and easy! The Registration page will ask you to enter a Logon ID, which is the username or nickname you will be known by within the LocalBidbuy.com community, as well as a password and valid contact information. You will only need to register once on LocalBidbuy.com.
What are the system requirements needed to use LocalBidbuy.com?
For best results, LocalBidbuy.com you use either Netscape Navigator 4.x or greater or MS Internet Explorer 4.x or greater. 3.x versions of either of these browsers will still perform adequately. If you are running on a Windows platform, we recommend it be a Pentium 75 MHz or greater with Windows 95/98, or Windows NT 4.x and Service Pack 3, 8MB memory (RAM), VGA 256 color, 640 x 480 display, 14.4 KBPS Internet access and a Mouse or compatible pointing device. If you are running on Macintosh, it should be a Power PC (running OS 7.6+) with 32 MB memory (RAM), 256 colors at 640 x 480, 28.8 KBPS Internet access with a Mouse or compatible pointing device.
Who is powering the auction technology for the LocalBidbuy website?
The LocalBidbuy website is powered by Truition.com. Truition.com is the leading provider of business software that maximizes the value of online transactions.
Why do I need to register with LocalBidBuy.com?
By registering with LocalBidBuy.com, you are letting other members know that you will participate in an honest and professional manner. You must provide us with valid contact information so that we may contact you, if required, regarding your LocalBidBuy purchases.
What does it cost to register?
Registration on LocalBidBuy.com is Free and Easy! There are no monthly membership fees, and there is no obligation to maintain your membership. Once you have submitted your registration, you will receive a confirmation e-mail message from LocalBidBuy.com and you will have instant access to LocalBidBuy products.
Do I need a credit card to register?
No. You will only be asked to provide valid contact information and a valid e-mail address.
Do I have to buy anything after I register?
No. You are not obligated to buy anything on LocalBidBuy.com by registering. You are welcome to drop by any time and look around. If you see something you would like to bid on you can do so quickly as a registered user.
I registered. Why did I not receive my confirmation e-mail?
After you submitted your registration form, you were sent a confirmation e-mail. This process ensures that your e-mail address is valid. Though you should receive your registration confirmation message within minutes of submitting your registration, please allow at least 24 hours to receive it.
If you did not receive this e-mail, please:
Can I register under more than one account?
No. LocalBidBuy.com will not allow members to register under more than one account per participant. If at any time you forget your Logon ID or password, or other account information, please don't create a new account in an attempt to remedy the situation. Instead, click on the Forgot your Logon ID and Password? link when trying to logon. You will be asked to enter the e-mail address you registered with so that LocalBidBuy can send you your current Logon ID and Password right away. If you do not receive your e-mail message, please e-mail firstname.lastname@example.org for further assistance.
Can I update my registration information?
Yes - at anytime. LocalBidBuy members are expected to maintain valid accounts by keeping their contact information (e-mail address, mailing address, and phone number) up-to-date. This is a vital aspect of creating an honest and secure trading environment for LocalBidBuy members. Please review your contact information and if it changes, simply update it from the Manage My Account > Update My Registration Info section of your My Auction Account.
What about the privacy of my information?
How do I search for things on LocalBidBuy.com?
Searching on LocalBidBuy.com is fast and simple! Through our advanced Search facility, you can look for specific items by title description, listing number, seller name, listing format, category and more!
You will be able to sort listings within a category by listing number, item title, current price, bid count and time remaining. When you have located an item you are interested in, click on the item's title link to see its listing page.
How do I bid on an item I am interested in?
When you have located an item you are interested in, click on the item's title link to see its listing page.
On each item listing page there is a Bid button which you must click on to place your bid.
If you do not see a Bid button on the listing page, then the listing is not yet open for bidding. The "Time Left" field will say: Listing Not Yet Open. Please refer to the "Starting On" field to see when the listing will open to accept bids.
To place a bid, you must first enter your Logon information, if you haven't done so already. An opening bid should be either your SmartBid (the maximum amount you would be willing to pay for the item), or the "Highest Bid" amount plus the bid increment (the "Next Bid" amount) as shown on the item page. You will be notified by e-mail if your maximum bid has been surpassed by another bidder.
Remember, you must be registered before you can begin bidding on items. Don't worry! Registration is free and easy!
Is there a charge to place bids?
No. Browsing and Bidding for merchandise on LocalBidBuy.com is free. As a buyer, you are not obligated to buy anything on Starauctions.ca after you have registered. You are welcome to drop by any time and look around. If you see something you would like to bid on you can do so quickly as a registered member.
Do I need to use a credit card to bid?
Yes. To ensure fair bidding, a valid Visa or MasterCard credit card or American Express credit card will be required to bid on any item. Your credit card information is required only for the first time you place a bid on LocalBidBuy.com. All additional bids will not require credit card verification.
Your credit card is required for personal identity validation only. Credit card verification may pre-authorize charges to your card, where indicated in the item description, to pay for an auction item if you are a successful auction winner. All authorized, or pre-authorized, credit card payments for winning bids will be processed through our secure payment servers.
By providing your valid credit card information, you authorize LocalBidBuy.com to make a temporary $5.00 CDN charge to your credit card account, to verify that the credit card information you provide is valid. This charge will be refunded to your account within 30 days upon verification. This credit verification will occur each time you provide a different credit card in the bidding process.
If you need to update your credit card information, you can do so anytime from your Control Center (Manage Bids) within the section called Manage My Account > Update Credit Card Info.
Can I ask LocalBidBuy.com a question before I place a bid?
Yes. You may contact LocalBidBuy.com before placing a bid from the listing page by clicking on the Ask A Question link if you require additional information about the item, the payment terms, or would like to determine shipping and handling costs.
What is an Open Auction?
In an Open Auction, buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period. There is no reserve price for this auction type. The seller must sell the item to the highest bidder. Bidding can start as low as the Opening Value (minimum price or starting amount) of the auction.
Once the auction closes, e-mail notification providing contact information is sent to the buyer automatically so that arrangements for payment and shipment of the item can be determined.
What is a Dutch Auction?
A Dutch Auction occurs automatically on LocalBidBuy.com if a seller has multiple, identical items offered for sale that are not listed separately. The item appears as one listing but shows that there are multiple identical items within this one listing. The seller specifies the minimum price (the Opening Value) and the number of items for sale. Bidders can then bid at or above the minimum price for the quantity of items they wish to purchase. At the close of the auction, all winning bidders purchase the items at the same price, which is the lowest successful bid. This is not to be confused with a regular auction where vendors may have multiple identical items listed separately from each other. When this occurs each separate item may be won for a different amount from each other.
What is a Fixed Price Sale?
Fixed Price Sale listings have a fixed price set by the seller and buyers simply choose to buy the item at that price. Fixed Price listings will remain active until either all items have been sold, or the listing duration has been reached. The available quantity will be updated on the listing page each time an additional item is sold.
Once the fixed price is met, e-mail notification is sent to the buyer automatically and, depending on the quantity available, the listing will close.
What is SmartBid?
Smartbid is proxy bidding system on LocalBidBuy.com. Each time you place a bid by entering your maximum bid amount (which is the most you're willing to pay for a item), you will be using our SmartBid bidding system. SmartBid will then bid automatically, on your behalf and at the lowest possible bid increments, until your maximum bid amount is reached. That's all there is to it!
The goal is to win an item at the lowest successful price. To do so, you must be the bidder who placed the highest maximum bid at auction close. You will be notified by e-mail if your maximum bid has been surpassed by another bidder. In case of a tie for high bidder, earlier bids will take precedence.
What is a "maximum bid" amount?
Your maximum bid amount is the highest price you are willing to pay for an item.
You should determine beforehand the most you are really willing to pay for an item and then enter a single bid at that amount in the Bid Amount field. An early bid supported by a high maximum bid amount can make you a winner!
Protected Maximum Bid Amounts
A current high bidder's maximum bid amount will remain "protected" (will not be viewable to other bidders in the Bid History) until auction close, while all other next high bidders' current bid amounts will be viewable during the auction. Having the current high bidder's maximum bid amount protected during the auction encourages bidders to submit their maximum bid amounts according to their desire to purchase the item, and not bid only in accordance with the current "Next Bid" amount for a listing.
With Open Auctions, your protected maximum bid amount (if you are a current high bidder) will not be shown to other bidders until after the auction closes.
Lowest Successful Price
The goal when using SmartBid is to win a item at the lowest successful price. To do so, you must be the bidder who placed the highest maximum bid at auction close. The lowest successful price may not necessarily be the maximum bid amount you submitted to win the auction, unless there was a tie. Typically, the lowest successful price is the next highest bidder's maximum bid amount plus the stated bid increment.
Can I increase my maximum bid after I've placed a bid?
Yes. If your maximum bid amount has been outbid, you can either place another maximum amount or enter each subsequent bid one at a time. Please note that you can only increase a subsequent maximum or incremental bid.
What is my Watch List?
You can use the Watch List feature on LocalBidBuy.com to keep track of items you're not yet ready to bid on, but want to monitor closely so you can bid on them when you're ready. You can review the full list of items you're watching at anytime when you go to the Manage My Active Bids section of your My Auction Account and click on the ''View My Watch List' link.
I placed a bid. Why isn't it showing up?
There are 4 steps to placing a bid on an auction. You must complete all 4 steps in order for our system to record and display your bid in a listing's Bid History.